Heart Ring

*We have made every effort to ensure that the product photos are as close to the actual colors as possible, but the colors may differ from the actual product depending on the lighting conditions, the monitor settings of your smartphone or PC, and the lighting in your room.
*Although we use a uniform method to measure sizes, there may be slight errors (approximately 0.8 - 0.4 inches (2 - 3 cm)).
*If you have any questions about the product before purchasing, please contact us via the inquiry page.
*Contact page: https://shinatomy.com/pages/contact

◆Product delivery time◆
We will ship your order within 7 business days from the date of order .
*Excluding weekends, national holidays, New Year's holidays, Obon, and Golden Week *Delivery is only available within Japan.

◆About shipping methods◆
Delivery will be by Click Post or Takkyubin (Yamato Transport).

Click Post Features: This option is selected when purchasing items that fit into an A4 size, 3cm thick box, such as accessories or thin clothing.
✓ Tracking service available ✓ Delivery by post

Features of courier service: This option is selected when purchasing multiple items of heavy clothing or products.
We will ship your order by either ✓ Takkyubin Compact or ✓ Regular Takkyubin.
✓You will receive the item by hand

*Shipping costs will be the same (1,200 yen) for Takkyubin Compact and Takkyubin.

*Please note that for remote islands the shipping fee will be 1,500 yen.

Please note that we cannot be held responsible for any issues that occur during delivery, such as damage or loss.
*We cannot specify date and time.
*Shipping delays may occur due to import-related delivery delays, busy warehouses, etc.
*Delivery may take longer in some areas, such as Okinawa and remote islands.

◆Payment method◆

You can choose from the following payment methods:

・Credit card payment (VISA / Mastercard / Amex)

・Convenience store payment
(Family Mart/Lawson/Ministop)
*Payment fee: 190 yen (tax included)

◆Payment period◆

Credit card payment

This will vary depending on the closing date and contract details of your credit card. Please check with your card company.
*Please use the statement of charges issued by your credit card company as your receipt.

Convenience store payment

We use the payment system of KOMOJU, a company specializing in payment processing. In addition, if you pay at a convenience store, KOMOJU will provide you with the payment number.
If you have set up your email reception settings, please turn off the filter for "@komoju.com"
Please set up your email so that you can receive emails from no-reply@komoju.com .

Please note that a payment fee of 190 yen (tax included) will be added to the total product amount (including shipping).
*For receipts, please use the receipt issued after payment at the convenience store.

The payment deadline is 3 days . Please note that your order will be automatically cancelled after the deadline.
*Please note that we may refuse future bookings to customers who have had multiple automatic cancellations.
*Please contact KOMOJU regarding convenience store payments.
*Please contact our shop for inquiries regarding products, shipping, etc.

For product inquiries or questions, please use the contact page .

*We will reply within 3 business days.
*If you do not receive a reply within one week, please contact us again.