Legal notice
◆Contact Details◆
Distributor：Nanami Kono
Sales Manager：Nanami Kono
Location：Oita Prefecture（If you request the location, please use the "Contact Form" and we will notify you without undue delay.）
Phone Number：If you request the location, please use the "Contact Form" and we will notify you without undue delay.
I'm afraid we are not able to provide customer support by answering the phone.
We are unable to sales calls.
Email Address：shinatomy.jp@gmail.com
Sales Price：Indicated on each pages（All prices are not included tax）
Be aware of potential additional charges by your country's customs, including VAT.
Necessary charges other than product price：Tax, shipping cost, commission
◆About Your Order◆
We will send an email automatically as a confirmation of your order from Shinatomy.
There may be times in my spam folder. Please check all the folders.
Additionally, if you use a phone mail address, you can’t accept my shop’s mail by automatically filtering options.
An email automatically from Shinatomy：no-reply@shopify.com or store+61884006627@shopifyemail.com
*Please configure the email address specified reception domain specification reception.
◆About Sales◆
Customers can purchase products on a first-come, first-served basis.
Unfortunately, our store does not offer that put-it-on-hold service.
◆About Products◆
Our store is a small select shop.
*We try to match the actual color as closely as possible to these images. but this likely results in different colors from the actual items, due, for example, to the lighting during photo-shooting, monitor settings (smartphone, PC, and so on), and room lights.
*This item is imported from overseas. Size and design may vary slightly due to individual screen differences. Please understand that before purchasing.
*Also, due to differences in inventory storage methods of local manufacturers and suppliers in each country, as well as long-distance air transportation of single items in each country, the products themselves may have minor scratches, stains, etc. Thank you for your patience in advance.
*Size measurements are standardized, but errors may occur(around 2cm~3cm).
We apologize accept cancellations, returns, or exchanges due to customer preferences. Please ensure you verify the size, color, and delivery time before placing your order.
If you receive a product that is different from your order or if the product is defective, we will arrange for an exchange.
Please contact us within 7 days of receipt of your merchandise by using the contact form.
Items must be in their original condition, unused, and with all original packaging.
◆About Payments◆
We accept these payment methods.
・Credit Card（VISA / Mastercard / American Express credit card.）
・Apple pay
*Please use the statement issued by your credit card company as your receipt.
*Amounts shown do not include tax. Upon receipt of your items, you may be charged additional customs duties and VAT by local customs.
◆About Shipping◆
We will ship your order within 7 business days from the date of order confirmation.
Our business days are Monday through Friday. Please note that we do not ship on Saturdays, Sundays, public holidays, during the summer holidays, or over the New Year holiday period.
*Please note that for made-to-order items, the shipping schedule may be extended beyond the standard timeframe mentioned above.The estimated shipping date will be listed on the relevant product page, so please be sure to check it.
*The number of business days required for shipping may vary depending on the season.
◆About Shipping Method◆
We use EMS for International shipping.
Shipping costs vary depending on the destination and the weight of your order. The exact shipping cost will be calculated at checkout.
Delivery times may vary based on your location and the shipping method selected. Please allow additional time for customs processing.
*Please note that we are not responsible for any problems during delivery such as damage or loss.
*You cannot specify the date and time.
*Shipping may be delayed due to delivery delays due to import, busy warehouses, etc.
For inquiries◆
If you have any questions or need assistance, our customer service team is here to help. You can reach us via email through our online contact form.
We strive to respond to all inquiries within 3 business days.